Free Marketing Tips

ALL of the below tips and MORE can be found in "Marketing MY Business" E-Book

Cornerstone of Customer Service Want to knock the socks off the competition? Want customers to be knocking the door down?

Follow these tips and you’ll see for yourself

Always exceed expectations of your customers
Give your regular customers free stuff – can be small but always works
Always reward loyal and regular customers
Give ALL customers a reason to come back – can be as simple as offering movie tickets
Create a “customer only” section on your website – make them feel like a VIP and they’ll spend like a VIP
Ask customers for their feedback – it’s a gift
Listen to your customers
Show empathy
Resolve or refer any problems
Always follow up for customers
Know your customers, send them greeting cards, send them relevant articles, even write them a hand written note
Leave a “tip” on your answering machine
Create the right mood and ambience for the customer – it will go a long way
Recognise the lifetime value of the customer i.e. your customers children could be your future customers
Be honest
Be culturally aware
It’s great to have great customer service but you need a great product first

There is no second chance to make a good first impression. You only have three seconds before someone has formed an impression of you.

Remember presentation and body language counts for 55%, tone 38% and words 7%.

Leads are attracted by your image

Leads are converted by your image

Leads are sold by your image

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