E-book Chapters

E-book Intro - 39 seconds

Marketing - 52 seconds

Advertising - 60 seconds

Branding - 58 seconds

Competition & Consumers - 25 seconds

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Information and Media Kit

Download our Information and Media Kit PDF here

Free Marketing Tips

ALL of the below tips and MORE can be found in "Marketing MY Business"  E-Book

Cornerstone of Customer Service  Want to knock the socks off the competition? Want customers to be knocking the door down?

Follow these tips and you’ll see for yourself

• Always exceed expectations of your customers
• Give your regular customers free stuff – can be small but always works
• Always reward loyal and regular customers
• Give ALL customers a reason to come back – can be as simple as offering movie tickets
• Create a “customer only” section on your website – make them feel like a VIP and they’ll spend like a VIP
• Ask customers for their feedback – it’s a gift
• Listen to your customers
• Show empathy
• Resolve or refer any problems
• Always follow up for customers
• Know your customers, send them greeting cards, send them relevant articles, even write them a hand written note
• Leave a “tip” on your answering machine
• Create the right mood and ambience for the customer – it will go a long way
• Recognise the lifetime value of the customer i.e. your customers children could be your future customers
• Be honest
• Be culturally aware
• It’s great to have great customer service but you need a great product first

 

TIP – Power of the first impression. There is no second chance to make a good first impression. You only have three seconds before someone has formed an impression of you. Remember presentation and body language counts for 55%, tone 38% and words 7%. Leads are attracted by your image Leads are converted by your image Leads are sold by your image